Most Frequently Asked Questions
1.How to change loyalty points into voucher ?

-You have to login to your account

- Go to: " My loyalty points "

- Your loyalty points Status have to be set to: "AVAILABLE"

- Click "Transform my points into a voucher of.. "

- Go to " My Vouchers " - Your new voucher will be there.

When  You are putting new (Next) order - Your VOUCHER will show up in the "Check Out" step.

2.My order was shipped few days ago and it's tracking number still doesn't work at USPS.COM

USPS.COM tracking system can often delay or even malfunction your tracking number status.

   In such cases we're unable to clarify the status. Such orders arrive safely and on time anyways , so please just try to track your order at USPS.COM every other day.(Trackings get online sooner or later in most cases)

(If your order is delayed aprox. 30days , please read our shipping terms & conditions.)

Faq topics
SHIPPING
1. What is the delivery time?

We need up to 6 bussiness days to pick up your payment and prepare your order to be shipped out.

Then:

- the delivery time from Europe to the USA can take 11-14days.

- the delivery time of your USA Domestic order will be 2-5 days.

 (Most often the order processing and shipping time frames are shorter)

2.My order was shipped few days ago and it's tracking number still doesn't work at USPS.COM

USPS.COM tracking system can often delay or even malfunction your tracking number status.

   In such cases we're unable to clarify the status. Such orders arrive safely and on time anyways , so please just try to track your order at USPS.COM every other day.(Trackings get online sooner or later in most cases)

(If your order is delayed aprox. 30days , please read our shipping terms & conditions.)

3.Is a signature required for shipping?

Orders from those categories : EURO-PHARMACIES,Human Growth Hormone (HGH), OTHER PRODUCTS, PRE MADE CYCLES - SIGNATURE REQUIRED


Orders from this category : USA DOMESTIC  - SIGNATURE IS NOT REQUIRED

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PAYMENT
1.How to transfer funds for your order via MoneyGram:

Paying via Money Gram (MG) is quick and simple:

We're giving You Our MG RECEIVER Info (His Name and Country is Sufficient)
Go to ANY Money Gram Branch PERSONALLY and transfer payment USING Our Receiver Details.

When the MG Transfer is complete , MG Clerk will give You TRANSACTION CONTROL NUMBER (8 Digits Long)

Now , email us with Details of Your MG transfer
(Email us Receiver and Sender INFO of that Transaction , plus the Transaction Control Number (8 Digits)

2.I already paid for my Order and it's status still shows "awaiting payment" , Why ?

Looks like You still Didn't email our Orders Crew with your Payment details (Receiver and Sender INFO , Plus the Order Number)

Please email us at: [email protected]   So we'll update and process-ship out your order.

LOYALTY POINTS & VOUCHERS
1.How much loyalty points can i get for product ?

Every 10$ spent gives you 0.5$ worth of product

( we don't give points for discounted products )

2.How to change loyalty points into voucher ?

-You have to login to your account

- Go to: " My loyalty points "

- Your loyalty points Status have to be set to: "AVAILABLE"

- Click "Transform my points into a voucher of.. "

- Go to " My Vouchers " - Your new voucher will be there.

When  You are putting new (Next) order - Your VOUCHER will show up in the "Check Out" step.

3.When can i transform loyalty points into voucher ?

You can trade your Loyalty Points (Earned by ordering) for a Voucher , If your current Order has "Loyalty points are available from now " Status.

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MAILS
1.Why am I not getting emais from unclez.net ?

You are getting all the emails from us - If you passed our website registration process. Always check your SPAM folder , some emails can get to SPAM folders instead of your main INBOX. Make sure to add our email address to your approved ("white") list , then all the emails will get to your INBOX.